Privacy Policy

Last updated January 10, 2025

Immersive Home Designs, LLC (doing business as Immersive Homes) and its family of companies are committed to protecting Your privacy and maintaining a safe online experience. This Privacy Policy applies to our Website and governs data collection, storage, and usage. By using our Website, You consent to the data practices described hereinafter in this Privacy Policy. Please read our Privacy Policy for more information. If You have any questions or concerns, please contact us. Please see Section XII below for our Contact details.

  1. Definitions

a. “Personal Information” includes any information obtained through Your use of our Website that possesses the potential, either in isolation or in combination with other data within our possession, to distinguish or identify a particular person. It encompasses non-public data acquired from Your engagement with our Website, including, but not limited to, particulars such as name, address, telephone number, and other individual-specific information that You provide us.

b. “Non-Personal Information” includes any data or information that does not fall within the purview of Personal Information, as herein defined. It includes any information or data that, without other information, is not able to be utilized to identify a specific person or any Personal Information that has been anonymized.

c. “Website” refers to Immersive Homes Website (https://www.immersivehomes.com) or any website of ours that links to this Privacy Policy, as well as any related domains, mobile sites, online services, social media pages, other websites owned or controlled by Immersive Homes, and any applications maintained by any applicable Immersive Homes entity.

d. “Immersive Homes”, “Immersive Home Designs, LLC”, “we”, “us”, “our”, and “IH” mean the following entity/entities as applicable:

-Immersive Home Designs, LLC d/b/a Immersive Homes

e. “You” or “Your” refers to the individual or entity visiting or using the Website.

  1. Consent, Collection, And Use Of Your Information

You are not required to disclose any Personal Information to browse the publicly accessible sections of our Website.  Nevertheless, in order to access or utilize products or services offered through our Website, or otherwise by us online or offline, (collectively referred to herein as “Services”), You may be required to register and/or provide Personal Information.  

IH may collect and use the Personal Information You provide, including but not limited to Your name, email address, telephone number, or job title. IH may also collect and use information You provide on any application or other similar form, including but not limited to, Your home or work address, date of birth, driver’s license or other government-issued identification data, financial information, family member names and ages, and any information received from third party companies such as credit reporting agencies providing credit score and history. 

IH may collect and use Non-Personal Information when You visit, use, or navigate our Website or Services.  Information such as anonymous demographic data (zip code, age, gender, preferences, and interests) and device and usage information (IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and Services, and other technical information) may be collected and used. 

IH collects and uses Your Personal Information and Non-Personal Information to: (1) improve customer service; (2) personalize user experience; (3) improve our Website; (4) provide Services and process transactions; (5) send periodic mail, emails and surveys; (6) develop new products or services; (7) marketing purposes; (8) fulfill of contractual obligations, industry standards, and our policies; (9) maintain compliance with applicable law(s); (10) maintain Website in event of ownership change; (11) Maintain security, manage institutional risk and mitigate fraud; and (12) process payments related to products and Services we provide You.  By providing us with your Personal Information, you explicitly agree to our collection and use of such information as described in this Privacy Policy.  By providing Personal Information belonging to another person, You expressly warrant and represent that You have the necessary authority and have obtained any and all required permission(s) to share such information with us. 

To evaluate Your needs and provide you with information on services provided by IH, its affiliates (parent company, any subsidiaries, joint venture partners, or other companies we control or that are under common control with us), or its business partners, You consent to the sharing of information among these companies about Your transaction, account history, or other experiences with IH.  Except as described in this Privacy Policy, we will not share Your Personal Information with third parties without your permission.  IH employees are educated on the importance of privacy when handling Personal Information and IH limits access to Your Personal Information to those who need to know such information in order to maintain customer relationships. 

IH Website will disclose Your Personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to conform with legal process served on IH or our Website, or to protect and defend the rights or property of IH , or to act under urgent circumstances to protect the personal safe of You, other IH customers, Website users or the public.

  1. Cookie And Other Similar Technologies Utilized

Cookies are small data files that are placed on Your computer or mobile device when you visit a website.  Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. 

Cookies set by us are called “first-party cookies.”  Cookies set by parties other than us are called “third-party cookies.”  Third-party cookies enable third-party features or functions to be provided through or on our Website (e.g., advertising, interactive content, and analytics).  The parties that set these third-party cookies can recognize Your computer both when it visits our Website and also when it visits certain other websites. 

Our Website and our Services may use first- and third-party cookies for essential and non-essential purposes.  Essential cookies, or strictly necessary cookies, are required for technical reasons in order for our Website to operate.  Other cookies also enable us to track and target the interests of our users to enhance the experience of our Website and Services.  Third parties serve cookies through our Website for advertising, analytics, and other purposes. We may use the services of advertising platforms to provide relevant marketing to consumers regarding our Services and may allow authorized third parties to set unique cookies or other tracking mechanisms on Your browser.  Third parties may serve cookies on Your computer or mobile device to serve advertising through our Website. 

You have the right to decide whether to accept or reject cookies by setting Your device preferences.  Essential cookies cannot be rejected as they are strictly necessary to provide You with our Website and Services.  If You choose to decline cookies, You may not be able to fully experience all of the features of our Website or Services.  We do not link Non-Personal Information from cookies to your Personal Information, and we do not provide third parties via cookies or other tracking technology with Your Personal Information.  We utilize the following types of cookies, but please note that the specific cookies served may vary depending on the specific Website sections or Services you visit and interact with: 

Essential Cookies: These cookies are strictly necessary to provide You with our Website and Services and to use some of our Website features.  

Functional Cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential.  However, without these cookies, certain functionality (like videos) may become unavailable. 

Analytics Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used, how effective our marketing campaigns are, or to help us customize our Website for You. 

Advertising Cookies: These cookies are used to make advertising messages more relevant to you.  They perform functions like preventing the same ad from continuously appearing, ensuring that ads are properly displayed for advertisers, and in some cases, selecting advertisements that are based on Your interests. 

Unclassified Cookies: These are cookies that have not yet been categorized or are in the process of being categorized by their providers. 

Flash Cookies: These cookies, also known as Local Shared Objects or LSOs, collect and store information about your use of our services, fraud prevention and for operation of our Website. 

We may also use other similar technologies, such as web beacons, tracking pixels, or clear gifs, to recognize or track visitors to our Website.  These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them.  This allows us to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve Website performance, and to measure the success of email marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

  1. Communications Through SMS/Text Messaging

If You provide Your mobile number and consent for IH to contact You through text messages (SMS Messaging), we may from time to time send You information, payment notifications, reminders, and marketing information.  While IH does not charge for these messages, please be aware that some wireless carriers may impose fees for receiving these messages.  There is a possibility that IH text messaging is not supported by Your wireless carrier service provider.  You should check with Your carrier for details. 

You may opt out of receiving text messages from IH at any time by unsubscribing from the service.  IH may discontinue or modify our text messaging services without notice at any time and/or for any reason without liability to You or any other party.  By authorizing IH to send You text messages, You understand and agree to receive information about Your account, Services offered by IH or its affiliates, as well as marketing information. You also agree that the phone number You provide IH is Your number and You will hold harmless and indemnify IH from any responsibility should You provide an incorrect phone number. 

  1. Retention And Storage Of Personal Information

IH will retain Your Personal Information for as long as necessary to fulfill the purpose for which it was collected and to maintain compliance with applicable laws. We consider the amount, nature, and sensitivity of Your Personal Information, the potential risk of harm from the unauthorized disclosure or use of Your Personal Information, the purposes for which we process Your Personal Information, and any applicable legal requirements, in determining the appropriate retention period. IH utilizes commercially reasonable security measures to protect Your information.

  1. Security

IH utilizes commercially reasonable methods to keep your Personal Information secure.  When You submit sensitive information via our Website, Your information is protected both online and offline.  Wherever we collect Personal information, such as Your credit card or other personal and financial information, that information is encrypted and transmitted to us in a secure way known as the Secure Socket Layer (SSL).  You can verify SSL by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage. 

We also protect your information offline.  Only employees and other IH personnel who need the information to perform a specific job are granted access to You Personal Information.  While we take our best commercially reasonable efforts to secure your sensitive information, no data transmission or storage system is guaranteed to be 100% secure.  Please contact us if You believe Your interaction with us is no longer secure.

  1. Do Not Track

Depending on Your personal browser settings, You may be able to send “Do Not Track” signal to websites You visit. A “Do Not Track” signal operates to send the website a request to not send the requesting device cookies. However, websites have no obligation to respond to a “Do Not Track” signal request or to modify their operation. Our Website and Services may not recognize all “Do Not Track” signals. We encourage you to review Your personal internet-enabled browser settings for cookie and third-party cookie management options.

  1. Links To Other Sites & Exemptions To The Privacy Policy

Our Website and our Services may contain links to affiliates and other websites. Our Privacy Policy does not apply to any information You may transmit by email or other messaging platforms, or through social media networks, even if You open such programs, services or links from our Website. Additionally, IH does not claim nor accept responsibility for any privacy policies, practices, actions, content, and/or procedures of other such websites or affiliates linked to, or from our Website or Services. Therefore, we encourage all users and visitors to be aware when they leave our Website and to read the privacy statements of every website that collects personally identifiable information.

  1. Age Of Consent / Privacy Of Children

IH’s website is not directed to or intended for children under the age of thirteen (13). IH complies with all requirements of COPPA (Children’s Online Privacy Protection Act) and does not knowingly collect Personal Information from, children under the age of thirteen (13).  If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that the verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

  1. CAN-SPAM Compliance Notice

IH fully complies with the Federal CAN-SPAM ACT. You can always opt out of receiving further email correspondence from us.

  1. Amendments

IH may from time to time update this Privacy Policy to reflect company and customer feedback and/or maintain compliance with applicable laws and regulations. IH reserves the right to change this Privacy Policy at its sole discretion with or without notice. We encourage You to periodically review this Privacy Policy to stay informed of how IH protects Your information.

  1. Liability Disclaimer

IH makes no representations regarding the suitability of the information, products, software, and services on our Website. The information provided on our Website is “as is” without warranty of any kind. IH hereby disclaims all warranties regarding information, software, products, and services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. IH shall not be held liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use or accessing of our Website or with any inability or delay in use of our Website. Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, and therefore there is a chance that the limitation may not apply to You.

  1. Contact Us

If you have any questions about our Privacy Policy, or to report a violation of the Terms and Conditions, please contact us by mail at: 

Immersive Homes 

Attn: Privacy Team

10455 Riverside Dr. Suite 110 

Palm Beach Gardens, FL 33410 

Or email Us at contact@immersivehomes.com